GRIT merchandise is made to order through Printify and its production partners. Please check the size chart, color, design and delivery address carefully before ordering.
Damaged, defective or incorrect items
If your order arrives damaged, has a printing or manufacturing defect, or contains the wrong item, email leilani@thegritfoundation.com promptly and within 30 days of delivery. Include your order number, a description of the problem, and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund for a confirmed problem.
Please contact GRIT before returning anything. Do not send an item to Printify, a print provider or our office unless we provide return instructions. A physical return is generally not required for a confirmed production defect.
Size, color and change-of-mind requests
Because each item is made for your order, we do not offer returns or exchanges solely because you selected the wrong size or color or changed your mind. This does not limit your rights for a defective, incorrect or otherwise nonconforming item, or any rights required by applicable law.
Cancellations and address changes
Contact us as soon as possible if you need to cancel or correct an order. Changes and cancellations are not guaranteed once production begins. If an incorrect or incomplete address causes a delivery problem, contact us so we can review the available options and any additional delivery cost before you decide how to proceed.
Missing deliveries and refunds
If tracking appears stalled or an order has not arrived by the estimated delivery date, contact us promptly with your order number. We will investigate with our production and shipping partners. Approved refunds are returned to the original payment method; the time until the credit appears depends on your payment provider. If you do not see an approved refund, contact us for help.